Player Support.
Official assistance for Epic Roots accounts, gameplay, purchases and safety.
How can we help?
Questions about Epic Roots, account access, multiplayer, Gems, purchases, player safety or privacy can be sent directly to GameAJS.
Email player support[email protected] · Include your player ID and app version if available.
Common requests
Account linking and recovery
Epic Roots supports Guest accounts and eligible Google account linking. Linking can help recover the original server-backed player identity on another device. Different accounts are not automatically merged. If you cannot restore access, contact Support and describe the issue without sending credentials or private sign-in codes.
Report a player or a safety issue
Use available in-game Report and Block controls where provided. You can also email GameAJS with the relevant player ID, date, match reference and a concise description. Do not publicly share another player's personal information.
Keep your account safe
GameAJS Support will never ask for your Google password, one-time verification codes, session tokens, API keys or complete payment-card information. Purchase support may request a Google Play order reference to investigate an eligible transaction.
Updates and availability
Epic Roots is preparing its Google Play release. Access to online services, advertising and real-money purchases depends on the version, eligibility and production configuration. Support requests are handled through the official email address above.