Purchases & Refunds.
Google Play purchases, Gem fulfillment and refund information.
Gems and Google Play
Epic Roots uses Google Play Billing for optional real-money Gem packs when purchasing is enabled. Gems are used for cosmetics. Coins are earned through gameplay and eligible rewards, cannot be purchased with money, and cannot be exchanged from Gems.
Contact purchase supportPurchase verification and delivery
Google Play processes Gem payments. GameAJS grants Gems only after a completed, valid purchase has been verified on its backend. Pending, canceled and unverified transactions do not establish a new entitlement. The Game's Gem balance and transaction history should reflect successfully fulfilled purchases.
Requesting a refund
Refund eligibility is governed by applicable consumer law and Google Play refund procedures. To request an eligible refund, follow Google Play's official refund guidance. For a missing in-game entitlement, contact GameAJS and supply the relevant Google Play order reference if available. Do not provide complete payment-card information.
Refunds and entitlement adjustments
A refund request alone does not mean a payment was reversed. After a verified refund, chargeback or transaction revocation, GameAJS may make the corresponding audited adjustments to Gem balances and cosmetic entitlements, subject to applicable law.
Need assistance?
Email [email protected] with your player ID, relevant product and a short description of the issue. Supported Gem purchasing and refund reconciliation depend on release activation and feature availability.